
Privacy & Data Protection
Privacy Policy
Privacy Policy
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Our Policy AWR MOTORS L.L.C (“AWR”, “we”, “our” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, store and otherwise process your personal data when you visit our website, purchase or use our products or services, interact with us via any medium, or otherwise communicate with us in any way or form (“Platforms”). We process personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), where applicable. By registering or using our Platforms, you acknowledge that you have read this Privacy Policy and are specifically and willingly consenting to the use of any personal information you have provided to us as set out herein in this Privacy Policy
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Data Collection and Use The information we may collect from you includes: • Identity Information: Name, address, email address, contact telephone numbers, passport copy, visa copy, Emirates ID copy, trade license, power of attorney, third-party no-objection letters, and undertaking letters. • Financial Information: Credit card details and bank details required for transactions. • Vehicle & Customer Data: Information provided during test drive bookings, vehicle vehicle purchase reservations, down payments, or trade-in evaluations. • Background Check Information: Date of birth, official photographic identity confirmation, and copies of documentation required for compliance, Know Your Customer (KYC), or Anti-Money Laundering (AML) checks. • Technical Information: Information relating to your use of this Website (for example, domain name, IP address, and cookies). • Voluntary Information: Any information you independently choose to provide to us (such as emails, website inquiries, or phone calls).
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How We Obtain Your Information We may collect your information during the course of our relationship with you, and we will only use your personal information in accordance with applicable UAE data protection laws. We may obtain this information from a variety of sources, including: • Directly From You: When you make an inquiry about Chery vehicles, book a test drive, request details about our products or services, make a down payment through our Website, send us emails, or otherwise provide us with your personal information. • From Within Our Group: From other group companies, subsidiaries, or affiliates.[BE1.1][AA1.2] • From third parties: Including business partners, service providers, vehicle manufacturers, marketing partners, finance providers, and other third parties where permitted by applicable law.
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How We Use Your Information We may use or process your personal information for the following purposes: • To provide you with information about Chery vehicles, services, promotional offers, and other information that we believe may be valuable to you. • To process your payments and vehicle down payments securely. • To respond to your queries, test drive requests, or comments. • To review, develop, and improve the services, digital platforms, and customer experiences we offer. • To manage customer relationship records and follow up on inquiries. Payment transactions will be processed through verified third-party payment gateway providers. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased by our payment gateway providers to any third parties.
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On What Basis We Use Your Information We use your personal information on the following basis: • To provide you with information about our automotive services, products, and updates that we think may be valuable to you. • To fulfill our contractual obligations, including processing your vehicle down payments and booking requests. • To respond to any queries, requests, or comments that you may have. • To review, develop, and improve the services which we offer. • To comply with statutory and legal obligations within the United Arab Emirates.
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With Whom Do We Share Your Information? We will only disclose or transfer your personal information for the purposes set out in this Privacy Policy to: • Third-party service providers, payment gateways, and sub-contractors who provide operational services to us (however, we are not responsible for those third parties’ respective privacy policies). • Any member of our corporate group, including affiliates and subsidiaries. • Any competent judicial, government, or law enforcement authorities if we are legally required to comply with a valid request for data. • We will reasonably instruct such parties process your personal information in accordance with our instructions and with an adequate level of protection.
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Countries to Which We Transfer Your Information • Please note that our Platforms maybe hosted on servers located in various jurisdictions, and certain of our affiliates, service providers and other third parties may be located outside the United Arab Emirates (UAE), including in jurisdictions that may not provide an equivalent level of data protection.[BE2.1][LK2.2][LK2.3][BE2.4][LK3.1][LK3.2][BE3.3] • By accessing or using our Platforms and providing your personal information, you expressly acknowledge and consent to the collection, use, processing, storage and transfer of your personal information within and outside the UAE for the purposes set out in this Privacy Policy. You further acknowledge and agree that your personal information may be accessed by our affiliates, service providers and other authorised third parties where necessary to provide our services or otherwise fulfil the purposes described in this Privacy Policy. • Where we transfer your personal information outside the UAE, we will take reasonable steps, to the extent practicable, to ensure that such transfers are carried out in accordance with applicable data protection laws, to a jurisdiction that does not provide an equivalent level of data protection, we ensure appropriate safeguards are in place, including contractual obligations imposed on the relevant recipient to protect your personal information consistently with this Privacy Policy and applicable data protection law. You may withdraw your consent to such a transfer at any time by contacting us, without prejudice to the lawfulness of any transfer carried out prior to such withdrawal, noting that this may affect our ability to provide certain services.
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Cookies Cookies are small pieces of information that your browser stores on your computer or device when requested by a website. We request your browser to store a cookie when you access our Website to enhance your browsing experience, remember your preferences, and analyze our traffic. For more details on user rules, please review our Terms of Use.
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Data Retention We will keep your data only for as long as is necessary to fulfill the purposes outlined in this policy, respond to any queries or complaints, improve the automotive services that we offer to you, or comply with any legal and regulatory obligations to which we are subject in the UAE.
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Requests You may make the following requests to us, and we will do our best to accommodate them where feasible and legally permissible: • Access your data: Request a copy of the personal information that we process about you. • Rectify your data: Request us to amend, correct, or update your personal information where it is inaccurate or incomplete. • Erase your data: Request us to delete your personal information where it is no longer necessary for the purpose(s) for which it was originally collected. • Restrict your data: Request us to temporarily or permanently stop processing all or some of your personal data. • Object to data use: At any time, object to us processing your personal information where it is based exclusively on our legitimate corporate interests or for direct marketing purposes. For any of the requests listed above, please email us at chery@awrostamani.com or send postal mail to the physical address listed in Section 14 below.
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Security We are committed to protecting the information you provide us. We have implemented security policies, operational rules, and technical measures designed to protect the personal data under our control, in strict accordance with applicable UAE data protection laws. Our security protocols are designed to prevent unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss. While we implement appropriate technical and organisational measures designed to protect your personal information in accordance with applicable data protection laws, including the UAE Personal Data Protection Law, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, you acknowledge the inherent security risks associated with transmitting information electronically and are encouraged not to submit sensitive or confidential information through our website or Platforms unless specifically requested by us. To the fullest extent permitted by applicable law, we shall not be liable for any loss, unauthorised access, disclosure, alteration or destruction of your personal information arising from circumstances beyond our reasonable control, provided that we have implemented and maintained appropriate security measures as required under applicable law.
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Hyperlinks Our Website may provide links to third-party websites for your convenience. If you access those links, you will leave our website. We do not control those external websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. This Privacy Policy does not cover the personal data you choose to provide to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. We shall not be responsible for the privacy practices of any third-party websites or services linked to or from the Platforms. We disclaim all liability for the content and practices of websites or platforms operated by other entities.
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Notification of Changes We reserve the right, at our sole discretion, to amend, modify or update this Privacy Policy at any time to reflect changes to our business, legal, regulatory or operational requirements, or for any other reason. Any updated version of this Privacy Policy will be published on this page and will take effect immediately upon publication, unless otherwise stated. Where required by applicable law or where we consider the changes to be material, we may notify you of such changes by email, through our Platforms, or by any other appropriate means.
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Contacting Us This Privacy Policy sets out in broad terms how we handle your personal information and safeguard your privacy. If you have any questions relating to our Privacy Policy, please email chery@awrostamani.com or send postal mail to the following address:
Chery UAE AWR Motors L.L.C Sheikh Zayed Road, Al Manara Dubai, United Arab Emirates Phone: 800CHERY (80024379)
